Support
Contact: hello@mzansimeals.com
Contact us
Email hello@mzansimeals.com for app help, website questions and privacy requests. Include a short description of what happened, your iPhone model, iOS version and app or TestFlight build number. A screenshot of the error can help; hide private information first. Never send your password or email sign-in code.
Signing in
Use the email address associated with your app account and enter the latest sign-in code sent to that inbox. Check your spam or junk folder if the message does not arrive.
If the app says you are signed in but reports a sync error, your code may have worked while loading your saved data failed. Send us the error wording without including your sign-in code.
Saving and syncing
If a save or sync fails, your latest changes may not have reached your account. Check your internet connection, then try Sync now in Account settings. If the error continues, take a screenshot and contact us before reinstalling or repeating the same action many times.
Switching accounts and restoring progress
Sign out in Account settings, then sign in with the email address for the account you want to use. Each account has its own saved progress. If progress is missing after reopening the app, check the signed-in email and sync status and contact us if it does not return.
Website quiz and communications
The website quiz sends submissions through Make.com to a Google Sheet. To correct or remove a submission or stop communications, email us and say that your request concerns the website quiz. We may ask you to verify the contact number used. Do not include sensitive quiz answers in your first email unless they are necessary to explain the issue.
Account deletion and privacy requests
Email hello@mzansimeals.com to request app-account deletion, a copy of your information or a correction. Let us know if you also want your website quiz record removed; it is stored separately. Signing out or uninstalling the app does not delete your cloud records.
In-app deletion is still being prepared. Use the email request process for the current published version. We may need to verify account ownership before processing a request.
TestFlight feedback
Please report crashes, unreadable text, confusing screens, saving failures and unexpected behaviour. Include the TestFlight build number and the steps that led to the problem so we can identify the affected version.